Guardian Real Estate (NSW) Pty Ltd trading as Guardian Realty (ACN 143 299 414) (“we”, “us”) is bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains how we collect, hold, use and disclose personal information about vendors, buyers, landlords, tenants, prospective clients, website users and other people we deal with, whether we collect it in person, by phone, by email, through our website or through our business systems.
This Privacy Policy may be updated from time to time. Any changes take effect when the updated policy is posted on this website.
What Information Do We Collect?
Depending on how you deal with us, we may collect:
- your name, contact details and address
- property details and ownership history
- identification documents and verification results
- financial and banking details needed for a sale, lease or payment
- records of our calls, emails, inspections and appointments
- your marketing preferences
- website usage data, including IP address, browser type and pages visited
Where we are required to verify your identity, including under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth), we collect identity documents and related information and keep records as that law requires.
How Do We Collect It?
We collect most information directly from you. We may also collect it from publicly available sources and property data providers, from other parties to a transaction (such as a buyer, seller, solicitor, conveyancer or lender), and from identity verification services.
Why Do We Collect, Use and Disclose It?
We use personal information to:
- sell, lease and manage property
- arrange inspections and appraisals
- prepare and sign agreements and contracts
- verify identity and meet our legal obligations, including anti-money laundering and Fair Trading requirements
- keep our records accurate and stay in touch with past and current clients
- send you marketing, as described below
Who Do We Share It With?
We disclose personal information only for the purposes above, or as the law requires or allows. This may include other parties to your transaction and their representatives, tradespeople and service providers engaged for a property, identity verification and compliance service providers, government bodies and regulators, and the technology providers described below.
We will not disclose your personal information for any other purpose without your consent unless required by law.
Technology, Cloud and AI Service Providers
We use third-party software and cloud services to run our business, including customer relationship management, property management, electronic signing, email, document storage and AI assistant tools. These providers store or process personal information on our behalf so we can provide our services. We use AI tools to help with administrative work such as drafting correspondence, organising records and preparing reports. Our staff remain responsible for the work.
We choose providers that contractually commit to protecting personal information and that do not use our clients’ information to train their AI models. We limit the information we put into these tools to what each task needs.
Overseas Storage and Disclosure
Some of our service providers store or process information outside Australia, including in the United States. We take reasonable steps to ensure overseas providers handle personal information consistently with the Australian Privacy Principles.
Automated Decisions
We do not use computer programs to make decisions that could significantly affect your rights or interests without a person reviewing them. Decisions about your sale, lease or application are made by our staff.
Anonymity
General users of this website do not need to disclose their identity to us in order to use it. This website does not collect personal information about users who generally access it unless they provide personal information voluntarily through forms, inquiries, or interactions with our website features.
Cookies
A cookie is a small file stored on your device by your web browser that allows us to recognise your device and track your activity on our website. Cookies help enhance the user experience by keeping track of pages accessed, storing temporarily entered form data (e.g. search fields, contact details) and providing personalised content and ads based on your browsing behaviour.
We may use cookies to track your browser type and operating system, IP address, referring website, pages visited and documents downloaded, and the time and date of your visit. You can disable cookies via your browser settings, but this may limit some functionality on our site.
Links to Other Websites
This website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. This Privacy Policy does not extend to those external websites.
Marketing and Opt-Out
We may use personal information (excluding sensitive information) for marketing purposes, including to inform you about products, services, and benefits we believe may interest you. This may include communications from us or our affiliates, suppliers, or sponsors.
If you do not wish to receive marketing communications, you can contact our Privacy Officer using the details below, follow the unsubscribe link in any marketing email, or reply STOP to any marketing SMS. We will not use sensitive information for marketing purposes without your explicit consent.
Security and Retention
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These include access controls, secure cloud systems and staff training. No method of transmission over the internet is completely secure, so we cannot guarantee the security of information sent to us online.
We keep information for as long as we need it for the purposes above or as the law requires (for example, anti-money laundering records must be kept for at least 7 years), then destroy or de-identify it.
Accessing and Correcting Your Personal Information
You can ask to access or correct the personal information we hold about you by contacting our Privacy Officer. We will respond within 30 days. We will not charge you for asking, but may charge a reasonable fee for providing access.
Complaints
If you think we have breached your privacy, please contact our Privacy Officer in writing. We will acknowledge your complaint within 7 days and aim to respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au, on 1300 363 992, or by post at GPO Box 5288, Sydney NSW 2001.
Contact Information
The Privacy Officer
Guardian Realty
534 Old Northern Road, Dural NSW 2158
Tel: (02) 9651 1666
Email: info@guardianrealty.com.au
Last Updated: October 2026