For Tenants

Tenants are just as important as property owners. We’ll always treat you with the respect you deserve and will do our best to solve any problems that may arise with the property you’re renting through Guardian Realty.

Your Property Manager can be contacted via the below:

Guardian Realty
9651 1666

If you need any URGENT maintenance, and you CANNOT contact your Property Manager, please refer to your Residential Tenancy Agreement page 2 for contacts. Please also send an email with any photographic evidence, which may be needed later.

An urgent repairs means any work needed to repair any of the following:

  • a failure or breakdown of the gas, electricity or water supply
  • a failure or breakdown of any essential service for hot water, cooking, heating, cooling or laundering
  • any fault or damage that makes the premises unsafe or insecure
  • serious damage from a natural disaster.

Examples of damage include:

  • a burst water
  • an appliance or fixture (such as a tap) that is not working or broken and is causing a substantial waste of water
  • a blocked or broken toilet
  • a serious roof leak
  • a gas leak
  • a dangerous electrical fault
  • flooding or serious flood damage
  • serious storm or fire damage

Emergency Contacts:

  • SES (Storm & Natural Disasters): 132 500
  • Sydney Water (faults): 13 20 90
  • Gas Leaks Jemena: 13 16 26
  • Electrical repairs – Contact Electrics: 0404 049 637  / GDM Electrical: 0421 351 135
  • Plumbing repairs – Blacktown City Hot Water:  9627 5447
  • Glass repairs – Condor Glass Aluminium:  9651 3129
  • Locksmith – Able Locksmiths:  9890 8766

Always check with your provider to ensure the issue is not related to any outages in the area.


Maintenance Request

We ask that you email your Property Manager at Guardian Realty any maintenance issues pertaining to the property you Lease.  

The email should include full details of the issue, for example if a hot water leak please advise the make/model/size etc, pictures of the problem and when it occurred. (Please do not SMS photos unless you are asked. SMS is not a form of communication that allows the Property Management Team to log your maintenance issues).  In addition, your Property Manager could be on leave and no one will see the SMS.

Smoke Alarms

Please email your Property Manager if your smoke alarm stops working or beeps in the same manner as reporting any maintenance.


Forms can be found below, for your convenience.

Maintenance Request (non urgent)
(For all urgent repairs, please contact your Property Manager directly, see above links)

Tenancy Application – Print

Tenancy Application – Email

Notice to Vacate